Case Management

The Case Manager is a critical component to ensuring support for patients in the healthcare setting. The Case Manager is a person that collaborates the process that assesses, plans, implements, coordinates, monitors, and evaluates the options and services required to meet the patient’s health and human service’s needs. It is characterized by advocacy, communication, and resource management and promotes quality and cost-effective interventions and outcomes.

The Case Manager coordinates activities within all practice settings to benefit the patient, payer, and provider as the patient moves through the health care cycle. The Case Manager is a critical component to ensuring support for the patients in any setting of health care. Basically, it is an intervention that provides the following:

  • Increases a patient understanding of available services
  • Improves the overall quality of care the patient receives
  • Efficiently ensures that the patient receives the level of care they need

The case manager is also responsible for setting up mammography and assisting with durable medical equipment for those Tribal Members who are in need and meet eligibility requirements.

Nutrition Therapy

The registered Dietician provides individual and group education on a variety of nutritional topics. The registered Dietician coordinates with other providers and programs to ensure continuity of care. Assessment, counseling, and follow-up care is provided. Referrals are through physicians, other clinic staff, or the individual themselves.

W.I.C./Nutrition Services

Women, Infants, and Children (WIC) is a special Federal Supplement Food Program administered through the State of Alabama and administered by a Registered Dietetic Technician in the health clinic. Individuals enrolled in the WIC program must meet specific nutritional requirements. The WIC program is available to Tribal Members, as well as non-Tribal Members. The following categories of individuals are eligible for evaluation for the program:

  • Pregnant women
  • Post-partum women
  • Breast-feeding, lactating women
  • Infants
  • Children (up to the age of 5 years)


There are limited employees available to provide transportation for PCI Tribal Members, with preference being given to those aged 55 and older, disabled or have a chronic medical condition requiring frequent treatments (example: dialysis or cancer treatments) and need assistance with traveling to scheduled appointments with medical providers. Patients must reside within the five-county service area (Escambia, Monroe, Baldwin, Mobile, Alabama, and Escambia, Florida) to be eligible for transportation. Patients are required to provide a 72-hour notice to the Transportation Department in order to ensure that appropriate preparations can be made, with the exception of emergencies and extenuating circumstances. Patients who reside within a 30-mile radius of the PCI Health Department can be picked up and brought to the Health Department for services. Tribal Members who reside further away than a 30-mile radius will be responsible for obtaining their own transportation to the Health Department. Contact the Health Department to obtain transportation services.